Hotel, Casino, Culinary, Resort (HMD)

HMD 101 - Introduction to Hospitality Units: 3

Survey of the history, likely direction, and dynamics of the hospitality industry from the perspective of the global economy, with emphasis on the wide variety of career opportunities.

HMD 120 - Introduction to the Customer Experience Units: 3

Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry.

HMD 198 - Special Topics in Hospitality and Tourism Management Units: 0.5-3

Various short courses and experimental classes covering a variety of subjects. The course will be a variable of one-half to three credits depending on the course content and number of hours required. The course may be repeated for up to three credits.

HMD 202 - Housekeeping Operations Units: 3

This course will provide an overview of the application of various systems, procedures, and controls associated with a housekeeping department at a modern hotel or another tourism venue. Emphasis on management delegation, scheduling systems, routines, and equipment requirements.

Enrollment Requirements: Prerequisite: HMD 101

HMD 203 - Front Office Operations Units: 3

A systematic learning approach to front office procedures where the flow of business through a hotel, from the reservations process to check-out and account settlement, is explored in detail. Various elements of effective front office management will be examined, paying particular attention to the planning and evaluation of front office operations.

Enrollment Requirements: Prerequisite: HMD 101

HMD 220 - Facilitating the Customer Experience Units: 3

Explore the intrapersonal, interpersonal, and structural components that make up an optimal customer service experience in the global hospitality industry.

Enrollment Requirements: Pre-requisite: HMD 101 and completion of ENG 101 or equivalent.

HMD 225 - Foundations of Hospitality Leadership Units: 3

Theories of leadership are introduced and examined in the context of personal leadership, team dynamics, emotional intelligence, coaching, and ethics. Success factors related to competencies, skills, and leader behaviors are investigated. The challenges of leading diverse groups are explored including cultural, gender, and generational differences.

Enrollment Requirements: HMD 101 and ENG 102

HMD 226 - Hospitality Technology Management Units: 3

This course is a survey of computer applications, issues, and trends in the hospitality industry. Emphasis is placed on the role of technology in operations and management of technology as a strategy. Additionally, current technology issues of interest and importance to the industry will be explored.

Enrollment Requirements: Prerequisite: HMD 101

HMD 253 - Hospitality Services Management Units: 3

HMD 253 is a services management course designed for hospitality operations management. Students will learn about the key factors that contribute to service quality and guest satisfaction in services, and why these two objectives are so difficult to consistently achieve in hospitality. The essential roles of the employees and the customers in service delivery will be closely examined. Throughout the course, strategies and tactics that emphasize high quality service delivery will be stressed.

Enrollment Requirements: Prerequisites are: HMD 101, CUL 105, ENG 102