Hotel, Casino, Culinary, Resort (HMD)

HMD 101 - Introduction to Hospitality Units: 3

Survey of the history, likely direction, and dynamics of the hospitality industry from the perspective of the global economy, with emphasis on the wide variety of career opportunities.

HMD 202 - Housekeeping Operations Units: 3

This course will provide an overview of the application of various systems, procedures, and controls associated with a housekeeping department at a modern hotel or another tourism venue. Emphasis on management delegation, scheduling systems, routines, and equipment requirements.

Enrollment Requirements: Prerequisite: HMD 101

HMD 203 - Front Office Operations Units: 3

A systematic learning approach to front office procedures where the flow of business through a hotel, from the reservations process to check-out and account settlement, is explored in detail. Various elements of effective front office management will be examined, paying particular attention to the planning and evaluation of front office operations.

Enrollment Requirements: Prerequisite: HMD 101

HMD 226 - Industry Computer Applications for Hospitality & Tourism Units: 3

This course is a survey of computer applications, issues, and trends in the hospitality industry. Emphasis is placed on the role of technology in operations and management of technology as a strategy. Additionally, current technology issues of interest and importance to the industry will be explored.

Enrollment Requirements: Prerequisite: HMD 101

HMD 253 - Hospitality Services Management Units: 3

HMD 253 is a services management course designed for hospitality operations management. Students will learn about the key factors that contribute to service quality and guest satisfaction in services, and why these two objectives are so difficult to consistently achieve in hospitality. The essential roles of the employees and the customers in service delivery will be closely examined. Throughout the course, strategies and tactics that emphasize high quality service delivery will be stressed.

Enrollment Requirements: Prerequisites are: HMD 101, CUL 105, ENG 102